Last updated: [23 September 2025]
Contact: B.mwaste@outlook.com • +44 7407 045213

By accessing or placing a booking with B.M Waste (“we”, “us”, “our”), you agree to these Terms. They apply to our website, booking forms, emails, calls, and any other communication with us.

1) Using our website

Our site helps you request quotes and book collections. We try to keep information accurate but can’t guarantee it is complete, current, or error-free. Your use is at your own risk.

2) Quotes, pricing & bookings

• Estimates: Photo/list estimates are based on what you send (items, access, parking).

• On-site confirmation: Final price is confirmed on arrival after we assess volume/weight, access (stairs/long carries), dismantling, and restricted items. We won’t start loading until you agree.

• Minimums & extras: A minimum call-out may apply. Parking/permit or congestion charges may be passed on at cost.

• Rescheduling: Tell us ASAP; we’ll try to accommodate.

  
  

3) What we can and can’t take

We collect most household, garden, and office items. We cannot take hazardous/clinical waste, asbestos, pressurised cylinders, wet concrete, or items prohibited by law. Ask us if unsure and we’ll advise a safe route.

4) Access & preparation

Ensure safe access (clear halls/stairs; pets secured). For appliances, we can disconnect standard plug-ins; gas or hard-wired units must be isolated by a qualified engineer before we arrive. Please defrost/empty fridges/freezers where possible.

5) Cancellations & delays

• Customer cancellations: Cancelling within 24 hours of your slot may incur a reasonable fee for allocated time/crew.

• No access/waiting: Waiting beyond a fair allowance or no-access may be chargeable.

• Our delays: If we’re delayed, we’ll keep you updated and offer the next available slot.

  
  

6) Payment terms

Payment is due on completion unless otherwise agreed. We accept common card/payment methods. Invoices must be settled by the due date. Title to waste transfers upon loading.

7) Waste transfer & compliance

We use licensed facilities and follow UK waste-duty-of-care rules. Waste Transfer Notes are issued where required and kept for statutory periods.

8) Re-use, donation & recycling

When suitable, re-usable items are donated; materials are separated for recycling where facilities exist. Landfill is a last resort.

9) Liability

We act with reasonable care and skill. We are not liable for indirect or consequential loss. Please highlight fragile items or special risks before we begin. Nothing in these terms limits liability for death/personal injury caused by negligence, fraud, or other non-excludable rights.

10) Website content & licence

All site content is owned by us or our licensors. You may view and print pages for personal use only. No commercial copying, scraping, or framing without permission.

11) Embedded content from other websites

Pages may include embedded content (e.g., videos, maps). Embedded content behaves as if you visited the other site and may use cookies or tracking under that site’s policies.

12) Changes to terms

We may update these terms from time to time. We’ll post changes here and update the “Last updated” date.

13) Contact

Questions about these terms or a booking? B.mwaste@outlook.com • +44 7407 045213